Octocom

Octocom's Overview

Octocom is an AI chatbot for eCommerce SMEs that offers a range of features to enhance customer support. It connects with help desks like Gorgias and Zendesk, allowing teams to work in a familiar environment while leveraging AI capabilities. The platform syncs with all eCommerce platforms, including custom ones, to stay up-to-date with product catalogs, discounts, articles, and orders. Octocom's AI delivers natural, human-like conversations that align with the brand's personality, providing a superior support experience. It serves as the first line of support, handling repetitive inquiries and providing instant resolutions to common problems. For more complex issues, the AI intelligently hands them off to the human support team, ensuring timely resolutions and maintaining exceptional support standards. Octocom also offers omnichannel support, effortlessly handling inquiries across various channels like email, Instagram, Messenger, WhatsApp, and SMS.

Octocom's Features

• Connects with help desks

• Ecommerce platform sync

• Human-like AI

Octocom's Q&A

Octocom's Pricing

Pricing information is available on the Octocom website.